Delivery process
A process designed to keep scope, people and decisions clear
Every approved project moves through commercial activation, one accountable project owner, specialist execution, internal review, client approval and controlled handover.
Consultation
Capture the business goal, current state, requirement, source, expectations and dependencies.
Scope and activation
Approve the quotation or order, required advance and Primary Project Manager allocation before execution.
Onboarding and master brief
Lock inputs, content, access, timeline, deliverables, exclusions and department handoffs in the project record.
Specialist execution and Gate 1
Assigned specialists work from approved task briefs; the concerned team leader reviews quality and evidence.
Client review and Gate 2
The Primary PM submits approved work and coordinates consolidated client approval or in-scope changes.
Payment, handover and closure
After clearance, final files, source assets and credentials follow the documented handover and acknowledgement route.
Communication chain
Client to Primary PM to Team Leader to Specialist
The Primary PM owns client communication and consolidated project status. Specialists may join technical or creative discussions when the PM arranges them, but they do not independently change scope, quote money or promise outcomes.
Client responsibilities
- Provide lawful and accurate content or data
- Provide required access and credentials through the approved route
- Return consolidated approvals and feedback on time
- Approve additions before extra work begins
- Clear the approved balance before final handover